Privacy policy

Privacy policy

This website is owned and operated by Edufly learning and training solutions Pvt.Ltd ("we", "our", or "us" or the "Company"). We understand and value your privacy. We want to make your experience online satisfying and safe.

This privacy policy (the "Policy") governs information you provide to us or we learn from your use of this web site (the "Site") and constitutes a legal agreement between you, as the user of the Site, and the Company, as the owner of the Site. The Policy will also tell you how we may collect, use, and in some instances share this information. Our policies do not apply to third-party websites that are connected via links to our Site and may differ from other service offerings and you should carefully review the terms of service and this privacy notice before using these services.

Collected Information

In general, you can visit the Site without telling us who you are or revealing any personally identifiable information about yourself. By providing your Personal Information to us, you explicitly agree to our collection and use of such information as described in this Policy.

If you choose to register, we will collect and process such information from you, including but not limited to the below mentioned(“Personal Information”):

  1. Information that you provide to us by filling in forms. This includes contact information such as name, email address, mailing address, phone number, financial information, if any, unique identifiers such as preferences information such as favourites lists, transaction history.
  2. Information that you provide when you write directly to us (including by email).
  3. Information that you provide to us by writing on our blogs;
  4. Information relating to logs is automatically reported by your browser each time you access our Site. When you use the Site, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (IP) address, browser type, referring/ exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information. We use this information, which does not identify users, to analyze trends and to gather demographic information about the user base as a whole. We do not link this automatically-collected data to personally identifiable information.

  5. We may collect information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies help us improve our Site and deliver a better and personalized service. Cookies enable Us:
  • To estimate Our users’ usage size and pattern;
  • To store information about your preferences, and allow us to customize our Site according to your interests;
  • To speed up your searches;

Access to your Personal Information

We will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/Website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.

Cookies

We send cookies (small files containing a string of characters) to your computer, thereby uniquely identifying your browser. Cookies are used to track your preferences, help you login faster, and aggregated to determine user trends. This data is used to improve our offerings, such as providing more content in areas of greater interest to a majority of users. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. Some of our features and services may not function properly if your cookies are disabled.

Linking

This Site may contain links to other web sites. The Company cannot and does not control the privacy practices of any such sites. You should review the privacy policy on any web site where you may submit personal information before providing it to any web site.

Emails

If you choose to register for our products and services, we will send you certain promotional emails. Promotional emails advertise our products and services and/or the products and services of our Users and Affiliates. If you do not want to receive promotional emails from us, you may elect to opt-out of receiving promotional emails at any time by hitting the "unsubscribe" button at the bottom of any of our e-mails.

How Long Do We Retain User Data?

Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.

Log information

When you access our Website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request and one or more cookies that may uniquely identify your browser.

Security

We are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect Information we process and maintain. For example, we limit access to this Information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products/Website. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.

Change in this Privacy Policy

We may occasionally update this Privacy Policy. When we do, we will also revise the "last updated" date on the Privacy Policy. For changes to this Privacy Policy that may be materially less restrictive on our use or disclosure of personal information you have provided to us, we will attempt to obtain your consent before implementing the change. We encourage you to periodically review this Privacy Policy to stay informed about how we are protecting the personal information we collect. Your continued use of this Site constitutes your agreement to this Privacy Policy and any updates.

Legal Disclaimer

We reserve the right to disclose your Personal Information as required by law and when we believe that disclosure doing so in the Company's interest to protect its property or other legal rights or the rights or property of others.

our Consent

We believe that, every user of our Application/Services/products/Website must be in a position to provide an informed consent prior to providing any Information required for the use of the Application/Services/products/Website. By registering with us , you are expressly consenting to our collection, processing, storing, disclosing and handling of your information as set forth in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed and stored in accordance with the applicable data protection laws of India.

CANCELLATION AND REFUND POLICY

CANCELLATION POLICY . 

  • Cancellation can be accepted only within the first 24 hours of enrolment.
  • Cancellation request can only be placed until 10 days before the course commencement date.
  • Cancellation request is to be made at [email protected]

 REFUND POLICY 

  • Request for refund can be made only within the 10 days of purchase if the course is not what you anticipated.
  • Edufly holds the right to provide the user either a refund credit or refund on cash depending on the criteria.
  • Refund will not be provided if the request is given 10 days after enrolment.
  • Edufly reserves the right to refund students beyond the 10 days limit in case of suspected or confirmed account fraud.
  • If the user is provided with the credit refund, it can be applied towards the next course purchase from our application.
  • At disposition, if we believe that the user is abusing our refund policy, such as if he/she consumed a significant portion of a course that the refund is requested or if he/she had  previously refunded a course, we reserve the right to deny the refund/ban the account and/or restrict the future use of the service    
  • If  we ban/restrict access to a course due to the violation of terms on our Guidelines, he/she will not be eligible for a refund.